Style Studio | Terms & Conditions

Terms and Conditions

Order Placement & Prices:

You may choose to place your order over the phone, via fax or email or through our contact form. However, we require a signature via fax to confirm your order if this cannot be done at the time of booking.

Fees and Labor Charges:

We charge a fee for delivery and pick of your order that is based on your venue's time schedules. These fees are affected by many variables. If our delivery or pick up schedule is delayed due to your event, an additional charge may apply. Additions to your order after it has been delivered will be subject to an additional fee, and can only be added if our routing schedule permits. You may choose also to pick up and return items from our Boston Office.

Loss or Damage:

We offer a 10% damage waiver as an option for customers who want to insure their rental orders. The damage waiver covers accidental damage up to 10% of the total retail rental price of your order. It does not cover lost items and is non-refundable. If you choose to decline the damage waiver, and damages occur, you will be responsible for the replacement cost of the damaged items. Damage is defined as anything that renders the article non-usable (i.e. wax damage, rips, tears burns, breakage etc.).

Replacement cost for all lost or damaged goods will be billed automatically to credit card on file after the items have been returned back to us at the conclusion of your event.

Cancellations:

Individual items can be canceled from your order 4 days prior to delivery unless they have been brought in on your behalf to accommodate your event (excludes custom orders). Orders cancelled the day before, the day of, or at time of delivery, are subject to a 25% restocking fee. Credit cannot be given for items on your order that are returned unused.

Payment for Services:

There is a 50% deposit required to secure your order for the date of your event. Custom orders must be paid in full up front and cannot be cancelled once contract is signed and order is paid for. We require 6-8 weeks for custom orders so that we have ample time for shipping of material and manufacturing of the finished goods. We do not guarantee shipping times from manufacturer as they are estimates and are ultimately governed by the carrier.

We accept cash, checks, Mastercard, Visa, and American Express. All customers with credit lines are required to have a credit card on file with a signed blanket credit card authorization for balances not paid after 30 days. Returned checks will be charged a $35.00 returned check fee.